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New Normal - Designing Great Experiences

Welcome to the New Normal Podcast. I am always looking for interesting people to talk to about how we design experiences in this changing world. I want to show the person making this New Normal.


Mar 3, 2013

Russel Lolacher and I have a similar illness, we see every interaction people have with companies and think about how it could have been done differently or better. Sometimes, we are surprised at what we see. A previous girlfriend got tired of listening to his analysis and so he decided to start blogging. The Upsell is his place to capture all those experiences but also share them with the rest of us.

In this episode of the CX404 we talk to Russel about the customer experience and particularly how situational awareness plays a role in the whole experience.