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New Normal - Designing Great Experiences

Welcome to the New Normal Podcast. I am always looking for interesting people to talk to about how we design experiences in this changing world. I want to show the person making this New Normal.

Andrew

Jun 18, 2020

This is just a brief episode which is possibly better to see the video version but I talk about the new Corona Warn App which came out this week in Germany. It has been now only 2 days and almost 8 million downloads in activations have happened. 

I will revisit this application over the course of the summer to share how...


Jun 17, 2020

Tim Gogal has been in the customer experience (CX) industry for a long time and like me is frustrated with the state of affairs. We recorded this interview right in the middle of a pandemic which is challenging industries to rethink how they approach delivering excellent customer experiences. Tim shares a number of...


May 21, 2020

Andrew Prokop has been CEBPing for over 20 years. I did have to jog his memory during this interview but it is true. Whether TAPI, CEBP, bot and web services he has seen most all and still is full of ideas for today's businesses. 

I have had the chance to interview Andrew over the years and always come away more...


May 16, 2020

Nate Brown is a first-timer on the podcast but was on an interview with me last year. He is always focused on the experience created no matter where he is or what he is working on. Nate is passionate about the people he works with and knows how to build engaging teams of employees even when those are distributed...