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Customer Experience 404

Welcome to the Customer Experience 404 podcast. I try to uncover what companies and specialists in the field of customer experience are doing to make experiences better. Thanks for coming here and hope you find something useful.


Feb 24, 2013

David McQuillen has spent almost 18 years in the customer experience frontier; from the dot com to major financial institution like Credit Suisse and OCBC running their customer experience programs. He shares with us his experiences of what challenges those companies have in addressing the modern customer as well as how this prepared him to run his own digital business.