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Customer Experience 404

Welcome to the Customer Experience 404 podcast. I try to uncover what companies and specialists in the field of customer experience are doing to make experiences better. Thanks for coming here and hope you find something useful.


Apr 7, 2013

Kate Nasser is "The People Skills Coach" and makes it a point to not let us forget how important those skills are when delivering customer service. In this wonderful exchange with Kate we discuss how these skills extend into the digital world of services.