Feb 24, 2013
David McQuillen has spent almost 18 years in the customer experience frontier; from the dot com to major financial institution like Credit Suisse and OCBC running their customer experience programs. He shares with us his experiences of what challenges those companies have in addressing the modern customer as well as how...
Feb 10, 2013
This episode came from a video interview of Shai Berger of Fonolo. We talk about how they are able to add a layer into the fabric companies already have to improve the customer experience. Plus some hope for 2013 and scoop on their upcoming new customer.
Feb 3, 2013
Customer Experience 404 with Andrew Maher is a podcast series that brings to light the challenges of delivering excellent digital customer service. We invite industry leaders from around the world to share with us their secret hot sauce - their secrets to solving the digital divide.