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Customer Experience 404

Welcome to the Customer Experience 404 podcast. I try to uncover what companies and specialists in the field of customer experience are doing to make experiences better. Thanks for coming here and hope you find something useful.

Andrew

Oct 7, 2013

Interview date: 27. September 2013

Paul Dunay loves marketing and has his own unique approach to it. He also has a nose for data and has been looking closely into how data and the customer experience play a role together. This is why he made an ideal interview partner on this CX404 show. Paul is a well known and...


Apr 7, 2013

Kate Nasser is "The People Skills Coach" and makes it a point to not let us forget how important those skills are when delivering customer service. In this wonderful exchange with Kate we discuss how these skills extend into the digital world of services.


Mar 3, 2013

Russel Lolacher and I have a similar illness, we see every interaction people have with companies and think about how it could have been done differently or better. Sometimes, we are surprised at what we see. A previous girlfriend got tired of listening to his analysis and so he decided to start blogging. The Upsell is...


Feb 24, 2013

David McQuillen has spent almost 18 years in the customer experience frontier; from the dot com to major financial institution like Credit Suisse and OCBC running their customer experience programs. He shares with us his experiences of what challenges those companies have in addressing the modern customer as well as how...


Feb 10, 2013

This episode came from a video interview of Shai Berger of Fonolo. We talk about how they are able to add a layer into the fabric companies already have to improve the customer experience. Plus some hope for 2013 and scoop on their upcoming new customer.

Improving the Customer Experience? An interview with Fonolo's...